No, our products are lacquered, which provides a protective layer that prevents
tarnishing or rusting.

All of our products are guaranteed to be food safe and water resistant. Whether it's our
kitchen gadgets, food storage containers, or any other product in our lineup, we prioritise
the safety and convenience of our customers. We understand the importance of
providing food-safe products that can withstand exposure to water without compromising
their quality or functionality. Our team rigorously tests and ensures that all our products
meet the highest food safety standards while also being resistant to water damage. You
can trust that when you choose our products, you are making a safe and reliable choice.

You can either shop online on our website, or visit our store at 61, Shreeji Bhavan
Kitchen Garden Lane, T.G. Marg, Mumbai 400005.

In case you have any questions about a product, you can call/whatsapp us on the
following number - +91 9833294149. You can also share an email to
contact@thehomecostore.com. We will be happy to assist you.

You can add the chosen items to your shopping cart and place an order on our
website, or you can also get in touch with us at +91-9833294149 and we can place the
order on your behalf.

Yes, our WhatsApp number is +91-9833294149.

We are headquartered in Mumbai and our warehouse is located in both Kalbadevi and
Bhiwandi. We do have a physical store, you can visit our store at

61, Shreeji Bhavan, Kitchen Garden Lane, T.G. Marg, Mumbai 400005.

As soon as your order has been placed, an email with the details of your order will be sent to you. You can track the shipment by clicking on the link - track your order in the footer menu at the bottom of the home page by adding the order number & phone number/email id or simply by adding the tracking order number mentioned in the confirmation email.

Yes, you can do so either by contacting us through email - contact@thehomecostore.com or on our WhatsApp helpline number - 9833294149.

1. It is not possible to share samples of our collection with you. However, we can share real-time images if required on a case-to-case basis.
2. We are committed to providing premium quality products to our customers. Once you receive your order, you are simply going to love our range for its supreme quality and finish.

By collaborating with skilled artisans and manufacturers, The Home Co. supports local craftsmanship from India while embracing the global influence brought by Turkish and Chinese crockery.

1. You can opt for express shipping by getting in touch with our Customer Care team on 9833294149 for more details. Charges would be extra, beginning from
Rs.200 and vary depending upon your order value.
2. We can expedite your delivery only for select pin codes to reach you within 2-3 working
days.

Our app is being built and will be available within a couple of months

Yes, you can get Rs.100 off on your first order (on a minimum purchase of Rs.1000).
Use the coupon code: HOME100 at the time of checkout. Note : Coupon codes are not applicable during sale period.

1. At the checkout page, when you add your pincode and address details, an
estimated date of delivery is shown to you.
2. Once you have placed your order, you can also check the status via the tracking
link - Track Your Order , shared at the bottom of the home page.

1. The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to procure the item and deliver it as soon as possible.
2. However, You can opt for express shipping by getting in touch with our Customer Care team on 9833294149 for more details. Charges would be extra, beginning from
Rs.200 and vary depending upon your order value.
3. We can expedite your delivery only for select pin codes to reach you within 2-3 working
days.

It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team on 9833294149 or email us on contact@thehomecostore.com

Yes, we can. You can contact our customer care team on 9833294149 with your order ID and we will be happy to assist you.

Yes, we can. You can add a note on the checkout page to not include the invoice in your order or you can also contact us with your order ID and we will be happy to assist you.

Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.

1. We pack our products with a lot of care and love so that it reaches our customers
safely. In the unlikely event that your merchandise arrives damaged, please send
us a photo of the damaged product and box on our customer care number 9833294149 within 24 hours of receiving your
order. We will resolve this immediately for you.
2. For our products which are artisanal and hand-made, there might be slight
differences in texture, colour, and size. These natural aberrations are not
considered a defect. We would urge our customers to consider that for such
products, the artisans are making each piece individually - the variations add
uniqueness to each product.
3. We ship several thousand parcels a day and incorrect products, missing products
or theft in transit is extremely rare. In such a case, please reach out to our team
via email/WhatsApp as soon as possible and take a video before opening your
box. In case you receive an SMS stating the order has been delivered and you
have in fact not received the parcel, please reach out to the The Home Co. team
within 24 hours of receiving the successful delivery email/SMS.

We would require the returned items to have their original packing. The merchandise
must be unused and in the same condition that you received it. We would also require all
original papers to be returned with the product.

1. We try our best to curate products that fit all spaces, but we understand that
sometimes they might not fit in your home as expected. For such instances, we
do provide Return services. We accept returns only up to 7 days post-delivery of
the order. We would request you to email at contact@thehomecostore.com or call our customer care team on 9833294149 clearly mentioning the items you wish to return.
While returning a product, please make sure it is the correct one before you hand
it over to the pickup agent.
2. If it is the first time you are returning a product, the return will be processed
without any charges. We will pick up the product(s) from your doorstep and once
it has been picked up, we will issue store credits worth the value of items
returned so that you can shop for anything else on our website. Shipping charges
(if any) paid at the time of placing the order are not refundable. We reserve the
right to deny a free return if a previous COD order has been canceled at the
doorstep.
3. If you have already returned a product with us previously, we charge a nominal
fee to process subsequent returns. The fee structure is as below. Once the items
have been picked up from your doorstep, we will issue a store credit for the value
of items returned (minus the below charges) so that you can shop for anything
else on our website. Shipping charges paid at the time of placing the order are
not refundable.
1. For orders below Rs 2500 -> pickup charge is Rs 250.
2. For orders above Rs 2500 -> pickup charge is 10% of the order total

Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is
packed/shipped, it cannot be cancelled and will be treated as a return if there is
non-acceptance. For COD orders, The Home Co. reserves the right to deny future
orders. In case of prepaid orders, The Home Co. will reserve the right to charge 2-way
shipping costs.

1. As per our policy, we do not offer refunds and can only offer you store credit in exchange for your return request.
2. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.

At The Home Co., we offer both wholesale and retail pricing options to cater to different customer needs.

For wholesale customers:
If you are a business owner, interior designer, or retailer interested in purchasing our products in larger quantities, you can take advantage of our wholesale pricing. Our wholesale program offers competitive pricing and special benefits designed specifically for bulk orders. To learn more about our wholesale program and apply for an account, please contact us through email on contact@thehomecostore.com or call our customer care number on 9833294149.

For retail customers:
If you're an individual customer looking to enhance your home with our unique and stylish products, we also offer retail pricing. Our retail prices are competitive and ensure that you can enjoy our high-quality home decor items at affordable rates. Simply browse our online store or visit our retail location to explore our wide range of products.
Please note that minimum order quantities may apply for wholesale purchases. If you have any further questions regarding our pricing options or need assistance with placing an order, please don't hesitate to contact our customer support team. We're here to help!

You can share your order query with us via email on contact@thehomecostore.com or WhatsApp on 9833294149 and our team will get in touch with you at the earliest.

Yes, we do customise our products but only for bulk orders. However, for retail you can add a gift wrap or gift message at the checkout page while placing your order.

1. You can prepay using Debit/Credit cards, Net Banking, Wallets, UPI, Paypal, or Razorpay. We also have a Cash on Delivery option.

2. In case you have a The Home Co. Gift card or discount code, you can use that to pay - just add the code in the ‘Gift card or discount code’ tab on the Checkout page and click on ‘Apply’.

1. Yes, Cash on Delivery is available for all orders.
2. For COD orders with an order value of <Rs.2500, we charge shipping fees of Rs.90 and for COD orders with an order value of >Rs.2500, we charge shipping fees of Rs.40.

Yes, you can get in touch with our customer care team on whtsapp 9833294149 and we will share the required details with you.

1. Your personal information is absolutely safe with us.
2. Your personal information is only used to contact you regarding your order, to deliver your products, and to send communication that you may have opted to receive. We never share your information with any third party.
3. To learn more, you can read our Privacy Policy mentioned on our website.

The Home Co. Gift Card is the Perfect Gift for birthdays and anniversaries: give it to someone you love, and open their home to the widest range of kitchen, dining, decor, soft furnishings, bath, storage products, and much more! The Home Co. Gift Card is available from Rs.1000 to Rs.10000.

Click on the Gift Card option to pick your perfect gift.

Yes, you can add your message in the Order Note section at the Checkout Page or you can get in touch with our customer service team on 9833294149

We can share the Gift Card via email only. We do not provide a physical gift card.

You can use the Gift Card to buy any product available on www.thehomecostore.com

However, you cannot combine any other discount code along with the The Home Co. Gift card code in the same order.

1. There is a code mentioned on each of our Gift cards.
2. Select the items you want to purchase. When you head to the Payment page, enter the Gift Card code in the ‘Discount Code’ box given and click on ‘Apply’.

All Gift cards have a one-year validity period. Any unused funds in an expired gift card cannot be claimed later.

Yes, you can. Once you use it partially, you will get an email confirming your card balance amount but the validity period will remain one year from the date of receipt of the original gift card.

No, you cannot redeem your Gift Card for cash. It can only be used to purchase products listed on www.thehomecostore.com

Our shipping charges are free pan India . No extra shipping charges on gift card.